Department: Finance
Reports to: Worldwide Revenue Manager
Location: Newbury, UK
Career Development at Micro Focus
What sort of job interests you? Do you want to be part of an exciting and rewarding workplace? Have you considered a role in an international software company? If not, and you have the character and skills to succeed in an innovative technology company, then you should look at Micro Focus.
Micro Focus International plc (www.microfocus.com) sells software products in 29 countries, serving more than 70 businesses in the Fortune Global 100. The company is the world leader in modernising and testing organisations’ core IT systems. 15,000 companies and government organisations rely on Micro Focus to ensure that the technology applications at the heart of their day to day operations run effectively and efficiently.
Micro Focus benefits from 35 years of experience and serves one million licensed users. The company is a listed public UK company and part of the FTSE 250 index, generating revenues of US$436.1 million in the year to 30 April 2011, and generating profits (adjusted EBITDA) of US$158.7 million. It employs over 1,200 people worldwide, with principal offices in the United Kingdom, United States, Germany, Italy, France, Australia and Japan.
Micro Focus has grown significantly over the past five years. Since 2006 the company has trebled its revenues, through a strategy of delivering organic revenue growth, supplemented by shrewd acquisitions in complementary technologies. Seven acquisitions have enabled Micro Focus to consolidate its leadership position in COBOL Development and Application Modernisation, and to enter the expanding Application Testing market. The company is fully focused on its vision to be at the heart of the world’s business applications. Micro Focus is a Top 10 European software company with a global presence.
Job Overview
We are looking for a self motivated supervisor with a desire to work in a software environment and someone who has excellent people skills to join a busy Finance department. Based within the commercial operation side of the Finance function you will be playing a key role in ensuring sales orders are followed through. This will include having attention to detail and any required follow through necessary before the order is processed and complete.
Role Description
- To provide strong leadership to the Sales Order Specialist processing team of 5 in the UK
- Ensure that all orders are processed to Micro Focus standard terms, within agreed timescales and approved discount levels
- Provide positive customer service and handle difficult and sensitive issues through excellent oral and written communication skills
- Continuous review and streamlining of processes
- Work closely with International and Asia Pac Sales teams
- Handling escalated issues/queries regarding orders
- Build close working relationships with all relevant departments including other areas within Finance, IT and Distribution
Key Responsibilities
- Review and approve sales quotes, pricing and discounts
- Raising all relevant paperwork (invoices, customs/export documents)
- Continuous development of the team’s use of the various systems in place to improve efficiency of working practices
- Sales Order Processing of product, maintenance and services orders
- Training, coaching and development of staff
- Process credit notes
- Serial number management
Skills / Requirements
This position requires the following skills and experience:
- Manage internal customer situations with tact and diplomacy – both internally and external
- Proven experience of managing a team of between 4-8
- Good verbal and written communication skills
- Good numeracy skills – grade A at GCSE Maths preferred
- Good attention to detail
- Excellent customer focus
- Be confident self-starter with a high level of self-motivation and the ability to build and motivate teams
- Ability to meet deadlines, establish priorities and fulfil the demands of working with a busy environment
- Have strong influencing, coaching and listening skills
- Excellent interpersonal skills and people management capabilities
- Be computer literate
The following experience will be beneficial but not essential:
- Knowledge of software industry and revenue recognition
- Exposure to an international business
- Knowledge of Pivotal would be advantageous
- Fluency in another European language may be of advantage
To Apply
Micro Focus is an Equal Opportunities Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital status, sexual orientation, or any other legally protected status.
We offer a competitive compensation package and an extensive arrange of benefits that become effective immediately upon hire. The apply, please email your CV to tania.bowles@microfocus.com